Atlassian SaaS Administrator - ABOTTS INC
Abotts Logo Abotts Partners with singapore based tech giant to help migrate their public sector customer from Sybase to SQL server.
Upworks Logo Abotts partners with NYPL to integrate with their partner libraries.
Abotts Logo ABOTTS partners with County in Los Angeles to upgrade their court infrastructure into new technologies.
Upworks Logo Upworks Inc partners with ABOTTS to build their Oracle Cloud Infrastructure (OCI) and migrate their custom applications to OCI.
Abotts partners with startup to manage and maintain their IT infrastructure and support SOC2 reporting.
Gnorth Logo Abotts Inc Partners with Gnorth consulting to deploy exadata and ODA for a large public sector customer.
Abotts Logo Abotts Partners with singapore based tech giant to help migrate their public sector customer from Sybase to SQL server.
Upworks Logo Abotts partners with NYPL to integrate with their partner libraries.
Abotts Logo ABOTTS partners with County in Los Angeles to upgrade their court infrastructure into new technologies.
Upworks Logo Upworks Inc partners with ABOTTS to build their Oracle Cloud Infrastructure (OCI) and migrate their custom applications to OCI.
Abotts partners with startup to manage and maintain their IT infrastructure and support SOC2 reporting.
Gnorth Logo Abotts Inc Partners with Gnorth consulting to deploy exadata and ODA for a large public sector customer.

Atlassian SaaS Administrator

Experience Level: 3+ Years

 

Company Description

Abotts, an innovative IT solutions provider in Mangalore, specializes in Library Archiving Software and Software Testing Services. As a Google Cloud Partner, we excel in Oracle, SAP, and Java technologies to bring excellence to every project. We are dedicated to architecting possibilities and guiding enterprises to IT success.

 

Job Summary:

We are looking for a skilled and proactive Atlassian SaaS Administrator to join our team. The ideal candidate will be responsible for the administration, maintenance, and optimization of Atlassian cloud products such as Jira, Confluence, Bitbucket, and related tools. This role is critical in supporting our teams with streamlined workflows and maintaining high availability and performance of Atlassian systems.

 

Key Responsibilities:

  • Administer and maintain Atlassian cloud applications (Jira, Confluence, Bitbucket, Jira Service Management)
  • Manage user permissions, roles, and group access across the Atlassian suite
  • Implement and manage custom workflows, automation rules, screen schemes, and permission schemes
  • Support integrations with third-party tools and SaaS platforms
  • Monitor system performance and usage, resolve incidents, and support end users
  • Maintain security and compliance standards across all Atlassian systems
  • Perform regular audits, upgrades, and ensure data integrity
  • Create and maintain technical documentation and best practices

 

Required Skills & Qualifications:

  • Minimum 3 years of experience with Atlassian tools administration
  • Hands-on experience in managing Jira Cloud, Confluence Cloud, and Bitbucket
  • Strong knowledge of Jira Service Management and ITSM practices
  • Experience with Atlassian Access, SAML SSO, and user provisioning tools like Okta or Azure AD
  • Familiarity with Atlassian Marketplace apps and REST APIs
  • Strong troubleshooting skills and a customer-centric approach
  • Excellent communication and documentation skills

 

Preferred Skills:

  • Atlassian Certified Jira Administrator or similar certification
  • Experience with scripting tools such as Python, Bash, or Groovy
  • Background in ITSM, DevOps, or agile project management environments

 

American Shift Requirements:

  • This role requires availability for night shifts as needed to support global teams and ensure system maintenance during off-peak hours.
  • Flexible to work during us time to support customers
  • Flexibility in working hours and the ability to adapt to varying schedules is essential.

 

Note: This job description is intended to convey information essential to understanding the scope of the role and is not exhaustive. Duties may be altered as per business needs.