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IT / Technical Support Executive
Location: On-Site (India)
Experience: Freshers
Employment Type: Full-time
Overview
We are seeking a highly motivated professional with strong computer knowledge and excellent communication skills to join our team. The ideal candidate will support day-to-day IT operations, assist in system and software management, and coordinate with teams to ensure smooth workflow and communication.
Key Responsibilities
- Provide support for desktop, laptop, and peripheral devices.
- Assist in software installation, configuration, and troubleshooting.
- Maintain and update records of systems, users, and IT assets.
- Respond to user queries via email, chat, or phone and resolve issues promptly.
- Support onboarding and setup of new devices for employees.
- Implement and maintain IT policies, including security and compliance measures.
- Coordinate with other teams for project implementations, software updates, and deployments.
- Generate reports, track incidents, and ensure timely resolution.
- Help maintain workplace communication tools (email, messaging apps, collaborative platforms).
Required Qualification
- Bachelor’s degree in Computer Science, Information Technology, or related field (preferred).
- Strong computer knowledge: Windows OS, MS Office Suite, basic networking, and troubleshooting.
- Familiarity with IT management tools (Intune, SCCM, device management tools) is a plus.
- Excellent verbal and written communication skills.
- Ability to work independently and in a team environment.
- Strong organizational skills with attention to detail.
- Customer-focused mindset and proactive problem-solving skills.
Additional Requirements (Optional)
- Basic knowledge of web applications, cloud platforms, or ERP systems.
- Ability to follow IT security protocols and compliance standards.
- Comfortable coordinating across multiple teams and departments.
Why Join Abotts?
- Work with global clients and exciting web projects
- Flexible remote work setup with U.S. time zone collaboration
- Supportive, innovative, and fast-paced work culture
- Competitive compensation and growth opportunities
American Shift Requirements:
- This role requires availability for night shifts as needed to support global teams and ensure system maintenance during off-peak hours.
- Flexible to work during us time to support customers
- Flexibility in working hours and the ability to adapt to varying schedules is essential.
Note: This job description is intended to convey information essential to understanding the scope of the role and is not exhaustive. Duties may be altered as per business needs.